Clinical Education Consultant

Job Description

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

While we may not be at a patient’s bedside, their health is still in our hands.

The Clinical Education Consultant (CEC) works collaboratively with Field Sales and Project Management to provide education and clinical expertise during pre-sale, installation, and post-sale activities. The CEC consults with the customer during the planning phase to develop education programs to train customer end-users to meet our customers' unique needs. The CEC provides remote and / or on-site support during installation, including pre-implementation classroom education on the clinical application of our patient monitoring solution. This is a highly impactful role to the customer experience and the overall success of Spacelabs monitoring solution implementation.

This role requires 90% travel including driving and flying. Qualified candidates need to live within 1 hour of an airport.

Responsibilities

• Provide customer training on all clinical applications of equipment specific to the care area. Provide webinars and remote and / or on-site meetings to assist the customer in gaining an understanding of the Spacelabs Solution while determining best practices.
• Assess and document clinical workflow in the various care area departments using Spacelabs equipment.
• Outline recommended options that address the best use of Spacelabs Solution. Assist with the development of hospital procedures for Spacelabs Patient Monitoring Solution before customer education and implementation.
• Work with Clinical Education Program Specialist to develop customized clinical documents and product training tools based on workflow processes.
• Work with Clinical Education Program Specialist to get customers set up with e-learning.
• Adhere to Spacelabs established education format and customer protocols.
• Work closely with Clinical Solutions Specialist and other internal partners (e.g. Sales, Service, Project Managers, Clinical Solutions Manager) to coordinate installation and training events at the assigned customer site, ensuring a positive customer experience.
• Provide comprehensive product training to hospital clinical teams and physicians on the Spacelabs Solution including : Pre-install trainingUser-specific classes to enhance training to workflow responsibilitiesEnhanced Resource User TrainingPhysician training on Clinical Access
• Manage and organize all required documentation and training records for FDA and other regulatory compliance for all clinical training.
• Support customer go-lives covering various shifts
• Periodically perform evaluations of the utilization of Spacelabs clinical solution at customer sites.
• Communicate all relevant customer information including product and / or customer feedback or opportunities to appropriate Spacelabs personnel.
• Participate in departmental clinical presentations.
• Develop and track metrics, benchmarks, and success criteria to measure the efficiency and effectiveness of training.
• Develop clinical education program schedules in accordance with the required timeframe (per the customer order).
• Properly document and report all activity in a timely manner, as required.
• Maintain all assets (i.e., company-issued laptop, vehicles, etc.) in good condition.
• Utilize efficient time management and cost containment in all activities, in order to meet schedule and budget requirements.
• Demonstrate professionalism and a positive, solutions-oriented approach when interacting with co-workers and customers. Remember that you are the on-site representative for Spacelabs – model a corporate culture that creates a positive experience for customers, patients, and families centered on the Spacelabs Solution.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications