AWS Connect Developer

A company is looking for a Senior AWS Connect Developer to design and implement scalable contact center solutions.

Key Responsibilities

Design and implement Amazon Connect contact flows, routing profiles, and agent hierarchies

Develop and maintain Lambda functions, Lex bots, and AWS Step Functions for dynamic call handling

Integrate Amazon Connect with CRM platforms and build custom reporting dashboards using AWS services

Required Qualifications

3+ years of hands-on experience with Amazon Connect in enterprise environments

Strong proficiency in AWS services such as Lambda, S3, and DynamoDB

Experience with contact center technologies including IVR and call routing

Proficiency in JavaScript / Node.js or Python for Lambda development

Understanding of security best practices including encryption and compliance