Business Systems Consultant

Overview

This is a remote role that may be hired in several markets across the United States.

This position provides consultative technical expertise for middleware and integration solutions within the Bank. This individual will play a critical role in driving stakeholder alignment, accelerating momentum across cross-functional teams, and supporting the development of common practices and governance frameworks that enable application teams to focus on delivery.

Responsibilities

Stakeholder Engagement & Momentum Building

Act as a catalyst for progress by fostering alignment across business, technology, and architecture teams.

Drive traction on enterprise initiatives by facilitating workshops, clarifying priorities, and removing blockers.

Translate complex architectural goals into digestible, actionable plans for diverse stakeholder groups.

Enterprise Middleware and Integrations

Partner with product owners, developers, architects and cross-functional teams to identify, understand and business capability needs and associated roadmap

Support the rollout of middleware solutions and platforms / tools, ensuring alignment with enterprise architecture principles in support of business capability needs.

Enterprise Architecture Alignment

Collaborate with enterprise architecture leadership to implement common practices and governance models.

Ensure business systems analysis efforts and associated solutions are aligned with the enterprise’s Target Operating Models (TOMs) and strategic goals.

Requirements Gathering & Analysis

Elicit, document, and validate business and technical requirements for middleware-related initiatives and broader architectural efforts.

Analyze current-state systems and processes to identify gaps, inefficiencies, and opportunities for improvement.

Documentation & Communication

Create clear, concise documentation including process flows, use cases, data mapping and business requirements.

Communicate effectively with technical and non-technical audiences to ensure shared understanding and buy-in.

Qualifications

Bachelor's Degree and 10 years of experience in Information Technology

OR

High School Diploma or GED and 14 years of experience in Information Technology

Preferred qualifications :

Demonstrated technical acumen with prior hands-on experience as a developer / Senior Analyst, enabling effective navigation of technical requirements and conversations.

Strong understanding of middleware technologies (e.g., API platforms, messaging tools, API gateways) and associate integration patterns.

Proven ability to drive stakeholder engagement and build momentum in complex, matrixed organizations.

Strong understanding of enterprise architecture principles and frameworks.

Exceptional communication and facilitation skills—able to translate technical concepts for non-technical audiences.

Experience supporting large-scale transformation initiatives is a plus.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $137,640 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.