Medical Office Coordinator / Medical Assis (Occupational Health)

Medical Office Coordinator / Medical Assistant (Occupational Health)

We are seeking a Medical Office Coordinator / Medical Assistant responsible for patient care and administrative support duties at the PepsiCo Employee Health and Wellness Center located in Riverside, California. Interact with patients, outside providers, and third-party carriers concerning patient-related issues. Work with others in a team environment. Provide administrative support for medical matters on behalf of advanced practice providers and general administrative support. Functions under the supervision of the Advanced Practice Provider (Nurse Practitioner / Physician Assistant) in the clinic and will perform various clinical and administrative tasks as directed. Assist the health care team with specific treatments and / or procedures. Monitor and maintain the clinic environment in an orderly and adequately stocked manner. Provide prompt, courteous, and professional attention to the needs and requests of all patients and clients.

Specific Duties & Responsibilities

• Maintain a calendar for the APP and schedule meetings / appointments as appropriate.
• Schedule follow-up appointments with providers, and / or referrals at the APP's direction.
• Greet walk-in patients and register them in the clinic.
• Assist patients in the exam room and prepare them for examination. Obtain and record pre-examination testing, including height, weight, BMI, and vital signs.
• Perform delegated clinical tasks including vital signs, urine collection, blood collection, injections, electrocardiograms, and routine dressing changes.
• Assist the health care team with specific treatments and procedures.
• Administer and document specified injections as directed by APP and JHU policy.
• Document all clinical care provided in JHU EMR in a thorough and timely manner.
• Provide appropriate follow-up communication with the health care team and patients.
• Support the health care team as directed. This includes clinical assistance, medical record retrieval, and communication with relevant parties, instrument sterilization, examination room preparation, filing, stocking, equipment care / maintenance, and front desk coverage.
• Order, stock, and maintain exam rooms and clinic area with standard levels of supplies and equipment.
• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts, and document interactions in applicable systems.
• Provide quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination.
• Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition.
• Check the clinic area and exam rooms for malfunctioning equipment, broken furniture, and general maintenance problems regularly. Report findings to the appropriate person and / or arrange for repairs as required.
• Participate in skill development and training through in-service programs to enhance knowledge level and to ensure mastery of patient care procedures.
• Maintain a positive attitude and convey enthusiasm.
• Participate in a teamwork approach to responsibilities and activities within the clinic.

Minimum Qualifications