Americas Reseller Operations-Customer Support Account Manager

Channel Support Account Manager

Imagine what you could do here! The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

As a Channel Support Account Manager, you can experience the best of both worlds, working with thousands of our external Reseller Partners as well as working closely with the best minds within other functions of Operations. This role has a wide range of responsibilities that are focused on Account Management. The position entails covering Collaboration, Planning, Forecasting and Replenishment (CPFR) weekly process with key channel partners. To achieve this end the main Account Management activities are : working with regional Supply Planning, Sales, and Sales Finance in the analysis, dedication and delivery of product. The Channel Support Account Manager is the single point of contact to the account for all monitoring, reporting, and communications of operational issues, from pre-Purchase Order (PO) activities receipt to Proof of Delivery (POD).

Own and manage procurement, supply / demand forecast, and movement of product valued in $B's across all hardware product lines servicing all sales channels (Retail, E-commerce, Reseller, Education) for multiple countries / geographies.

Develop complex statistical / forecast models (utilizing price elasticity, seasonality, cannibalization, etc.) to drive critical business decisions and insights.

Present, defend, and influence product line business plans to senior executive leadership both internal / external to Apple and cross- functional stakeholders on a weekly basis.

Influence and triangulate cross-functional alignment within a matrixed organization.

Evaluate supply chain risks and implement contingency plans to mitigate consumer impact, including ad-hoc problem solving during unprecedented events.

Manage Collaboration, Planning, Forecasting, and Replenishment (CPFR) with multiple Fortune 100 channel partners, strengthening business relationships with our customers.

Drive, influence, and develop long-term strategic initiatives that shape the future of Apple's supply chain and omnichannel roadmap.

Plan, drive, and execute New Product Introduction operational activities, ensuring world-class customer experience across all of Apple's routes to market.

Identify process improvement opportunities (tools, workstreams, systems) and drive solutions from conception through implementation.

Responsible for supply allocation and distribution of hundreds of millions of units between channels and reseller partners to maximize financial results and customer experience.

Influence and manage operations across 50 global OEMs lifting out of 10+ origin locations.

Drive innovation opportunities within our supply chain aimed towards achieving Apple's Sustainability and eco-friendly goals of Carbon Neutrality throughout our supply chain by 2030.

Minimum Qualifications

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required.

3+ years of planning experience in Supply Chain, Sales Operations, or Retail industry

Advanced level of Excel and data analysis skills.

Excellent business communication and presentation skills.

Preferred Qualifications

MBA or MS in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field preferred.

Ability to toggle between strategic and detail-orientated thinking.

Ability to influence across multi-functional teams and work in a matrixed environment.

Capacity to thrive in an environment where accountability without control is prevalent.

Enthusiasm for working through ambiguity.

Strong work ethic, perseverance and flexibility.

Additional language proficiencies are a plus.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.