VP of IT Operations

Overview

Akkodis is seeking a VP of IT Operations in the San Francisco Bay Area. Please apply if you are interested!

As the VP of IT Operations , you will lead the strategy, delivery, and continuous improvement of the organization’s core IT operations functions— Infrastructure, Network, Service Desk, and Store Technology . Your mission is to ensure seamless, scalable, and reliable technology services that power stores, warehouses, and corporate teams. You will drive operational maturity across infrastructure platforms, enable innovation, and deliver uptime and performance through cloud modernization, SRE adoption, automation, and the integration of service management frameworks to support a growing retail footprint. You will collaborate with Business Solutions, Security, and Data & Development teams to ensure technology operations align with business priorities and deliver measurable outcomes. The VP of IT Operations reports to the SVP, Chief Information Officer.

Base pay range

$220,000.00 / yr - $275,000.00 / yr

Additional compensation types

Annual Bonus

Responsibilities

• Strategic Leadership & Vision : Define and execute a 3–5-year vision for IT Operations aligned with enterprise goals and transformation programs; translate objectives into roadmaps across infrastructure, service management, and store systems; serve as a strategic partner to executive leaders; evolve infrastructure and support into a product-aligned, service-oriented model
• Core Infrastructure & Technology Operations : Lead enterprise-wide infrastructure services (cloud, data center, network, end-user computing, retail systems); oversee store POS platforms and hosting; ensure 24×7 service availability and performance; drive observability, resilience, and standardization
• Service Management & Operational Excellence : Build and mature ITIL-aligned practices; transform service desk; promote proactive incident management and RCA; establish operational KPIs; lead and develop a high-performing team; manage vendor relationships with governance; own OpEx and CapEx budgets; drive efficiency through automation and vendor optimization; collaborate with Finance and PMO to forecast resource needs; provide executive transparency into project readiness, spend, and ROI

About the Pay

About You

Benefits

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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