Akkodis is seeking a VP of IT operations in the San Francisco Bay Area. Please apply if you are interested!
As the VP of IT Operations , you will lead the strategy, delivery, and continuous improvement of the organization's core IT operations functions— Infrastructure, Network, Service Desk, and Store Technology . Your mission is to ensure seamless, scalable, and reliable technology services that power stores, warehouses, and corporate teams.
You will play a critical role in driving operational maturity across infrastructure platforms, enabling innovation while delivering consistent uptime and performance. This includes leading cloud modernization, SRE adoption, automation, and the integration of service management frameworks to support a growing retail footprint.
You will collaborate closely with Business Solutions, Security, and Data & Development teams to ensure that technology operations are aligned with business priorities and deliver measurable outcomes. The VP of IT Operations will report to the SVP, Chief Information Officer
Responsibilities Include :
Strategic Leadership & Vision
- Define and execute a 3–5-year vision for IT Operations aligned with enterprise goals and transformation programs
- Translate enterprise objectives into roadmaps across infrastructure, service management, and store systems
- Serve as a strategic partner to executive leaders, enabling operational readiness for business growth
- Evolve traditional infrastructure and support into a product-aligned, service-oriented model
Core Infrastructure & Technology Operations
Lead enterprise-wide infrastructure services, including cloud, data center, network, end-user computing, and retail systemsOversee store Point-of-Sale platforms, hosting infrastructure, and corporate application operationsEnsure 24×7 service availability and performance for all production environments, including peak retail periodsDrive platform observability, resilience, and standardization across store and enterprise technologiesService Management & Operational Excellence
Build and mature ITIL-aligned practices (incident, change, problem, configuration)Lead service desk transformation, knowledge management, and shift-left / self-service automationChampion proactive incident management and RCA practices to reduce unplanned downtimeEstablish and monitor operational KPIs including MTTR, SLA compliance, and customer satisfactionPeople & Vendor Leadership
Lead and develop a high-performing team across infrastructure, service delivery, and retail systemsBuild skills in cloud operations, automation, SRE, and field supportEstablish clear performance goals, succession plans, and learning pathwaysManage strategic vendor and MSP relationships with outcome-based SLAs and governanceFinancial & Portfolio Management
Own OpEx and CapEx budgets for infrastructure and operations; ensure alignment with business valueDrive efficiency through consolidation, automation, and vendor optimizationPartner with Finance and the PMO to forecast resource needs and support program deliveryProvide executive transparency into project readiness, spend, and ROIAbout the Pay
Base Salary Range : $220,000 - $275,000 AnnuallyAnnual Bonus ProgramEquity401(k) Profit SharingMedical, Dental, Vision & More!Final compensation will be determined based upon experience and skills and may vary based on location.About You
10+ years in IT infrastructure, service delivery, or enterprise operations5+ years in senior leadership roles with strategic and operational accountabilityRetail technology experience (POS, store infrastructure) strongly preferredBachelor's degree or equivalent combination of experience and education; advanced degree or MBA preferredHands-on, outcomes-oriented operations leader with deep infrastructure knowledge and a passion for delivering reliable, customer-focused servicesThrive in complex, fast-paced environments; bring discipline, structure, and strategy to every initiativeLead with empathy, think at enterprise scale, and deliver technology that "just works"Strategic and operational thinker who drives alignment across people, process, and technologySkilled communicator who translates technical issues into business impactProven team builder and mentor who fosters a culture of accountability, ownership, and continuous learningEffective in vendor negotiations, contract management, and partner collaborationAble to operate with urgency while building long-term stabilityHigh integrity, strong business judgment, and customer-centric mindsetDeep understanding of hybrid cloud operations (AWS / Azure / GCP) and platform engineeringDemonstrated success implementing SRE, automation, and ITSM / ITIL practices at scaleExperience managing large vendor ecosystems and support teams across multiple locationsStrong command of budgeting, forecasting, and multi-year investment planning"Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client"
