VP of Operations - IT Support Supervisor

Job Description

Job Description

Location : South San Francisco, CA

Reports to : VP of Operations

Key Responsibilities :

• Technical Support : Provide advanced technical support for hardware, software, and network issues, including escalated tickets from L1 and L2 support teams.
• Incident Management : Diagnose, troubleshoot, and resolve complex IT incidents, ensuring timely resolution and minimal disruption to business operations.
• System Administration : Perform system administration tasks, including configuration, maintenance, and monitoring of servers, networks, and applications.
• Network Incidents : Maintain and troubleshoot network infrastructure incidents
• Documentation : Create and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides.
• Project Support : Assist in the planning and execution of IT projects, providing technical expertise and support as needed.
• Training : Provide guidance and training to L1 and L2 support teams, enhancing their technical skills and knowledge.
• Biotech Lab Support : Support any instruments in the Lab environment and collaborate with any 3rd Party companies to configure devices, equipment, and solve any incidents.
• Continuous Improvement : Identify areas for improvement in IT services and infrastructure, recommending and implementing enhancements.

Qualifications :

Proficiency in Windows and Linux operating systems.

Excellent communication and interpersonal skills.

Working Conditions :