eCommerce Product Solutions Manager-Payments-Vice President

As a leader in solutioning, you collaborate closely with the Sales teams to deliver tailor‑made product solutions that meet clients’ needs. Leverage your problem‑solving skills to thrive in a fast‑paced environment and drive customer‑centric strategies.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi‑year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

As a Product Solutions Manager in Merchant Services, eCommerce Payments Products and Solutions, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Job responsibilities

Lead solutioning and the adoption of existing and upcoming client‑facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives

Serve as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends

Support Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials

Engage with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in problem‑solving across multiple teams and a cluster of products

Extensive experience working in a sales cycle and engaging with clients on a regular basis

Experience modifying preconfigured solutions to meet complex problems

Demonstrated prior experience working in a highly matrixed and complex organization

Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless‑aisle, and / or omnichannel selling (B2C and / or B2B and / or Direct‑to‑Consumer)

Strong sense of ownership, initiative and accountability to join an ambitious fintech environment

Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to varying levels of colleagues

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization

Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products

Experience in strategy consulting a plus

MBA degree a plus

FEDERAL DEPOSIT INSURANCE ACT :

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

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