Senior Operations Manager
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE : $95000 - $100000 Per Yer
BENEFITS : VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Senior Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically : multiple programs providing to clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations.
Duties and Responsibilities
PROGRAM DEVELOPMENT
- Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals
- Develop policies, procedures and records shall support CARF accreditation and meet all local, state, federal and contract / grant regulatory requirements Develop best practices and tools for management of residential and non-residential programs.
SUPERVISION OF PROGRAMS
Overseeing facility operations, in conjunction with Program ManagersOverseeing health and safety standards across SCADP and VOALA substance use facilitiesEnsuring all services to clients are properly recorded : in both a hard (paper) and soft (electronic health record (EHR)) file formatThrough Program Managers and Quality Assurance Manager, monitor provision of services provided to participants to ensure the quality and effectiveness of services providedEnsure program(s) interim and final goals and requirements are achievedEvaluate program effectiveness; make proposals to senior managementIn collaboration with Quality Assurance Manager and Regional Clinical Director, provide knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practicesSupport Program Managers in the operation of the facilities and support of clients.In collaboration with Regional Clinical Director, engage in and oversee various grant reporting needs to satisfy funder requirementsTRAINING
Effectively communicate program and project expectations to team members and management in a timely and clear fashionPlan, conduct and record required in-service trainingDelegate tasks and responsibilities to appropriate personnelCOORDINATE MULTIPLE PROGRAMS
Address employee issues, coordinate with Regional Clinical Director and Program Managers all staffing issues, and employee conflicts, involve HR as required.Ensure Program Manager's effectiveness with human resources including staffing, scheduling and coverage, performance management, attendance, timecard compliance, and accountabilityBUDGETING
Publish monthly budget reports and proposalsEstimate and allocate resources that programs may need in order to achieve goalsCreate and analyze budget reports, make projections for future budgets to meet program goalsReport to CEO and CFO recommendationsCOMMUNICATIONS AND COLLABORATION
Keep Clinical Regional Director, SCADP and VOALA substance use facilities informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basisMeeting all funder reporting timelinesCollaborate with community partners for services and housing opportunities to program participantsCollaborate with other SCADP and VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunitiesPlan and participate in community outreach efforts to gain and maintain community support for the programsESSENTIAL DUTIES
PROGRAM DEVELOPMENTDevelop program policies, procedures, plans, and associated communications documentsProactively manage changes in project scope, identify potential crises, and devise contingency plans that meet CARF and regulatory requirementsDevelop best practices and tools for project execution and managementWORKFORCE MANAGEMENTThrough Program Management, provide resources to train, coach, and manage SCADP and VOALA teams on program requirements, evidence-based practices, EHR, tools, and methods to meet those requirements. Ensure Program Manager effectiveness with managing staffing and all aspects of performance management and human resources compliance.BUDGETING RESOURCESAllocation of resources, financial, facility, staffing and support (transportation, dining, supplies, et cetera)FUNDER FOCUSEnsure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.COORDINATION OF SERVICESCollaborates with other service providers to link various programs to community resources and supportive services.COORDINATION WITHIN VOALACollaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.PLANNING AND ORGANIZATIONEffectively plans workload of subordinate individuals and programs deploys and organizes resources.CHANGE LEADERSHIPIdentifies better, faster, more efficient ways to achieve the mission of SCADP and VOALACommunity Outreach.Coaches and mentors junior staff.Other duties as required and is subject to change at any time.Qualifications
REQUIREMENTS
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsEDUCATION
Bachelor's degree in Business (or related discipline)Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)EXPERIENCE
5 years of experience in Business or non-profit Management.2 years of Budget Management / Oversight Experience2 years experience in policy development and continuous improvementExperience in grant management and reportingExperience with SUD treatment and MATPREFERRED QUALIFICATIONS
Masters degree preferred, LMFT preferredHistory of working with multiple community partners, existing relationships a major plus.Experience connecting clients to community and government resources.Familiarity or work experience in a social services field and / or health careFamiliarity with CARF accreditationBilingual in English and Spanish.Knowledge about community resourcesKnowledge of Harm Reduction ModelExperience with Electronic Health Records and other relevant databases used by partner service providersVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and