Talent.com
Senior Operations Manager

Senior Operations Manager

AvalonBay CommunitiesLos Angeles, CA, US
10 days ago
Job type
  • Full-time
Job description

Senior Operations Manager

The Senior Operations Manager provides leadership and management for three or more full-time equivalent operations staff of assigned apartment community. This associate participates as part of the leadership team to drive financial performance, operational excellence, and customer service. This associate also works with retail tenants as appropriate and with expanded work groups to include the asset team when working on lease-up, renovation, new acquisition, and JV / Investment Fund communities.

Non-Essential Functions :

  • All other tasks as assigned by the manager.

Minimum Qualifications :

  • Education : Bachelor's degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
  • Certification or Licensures : Valid driver's license and automobile insurance.
  • Experience : 3 years of multi-family property experience in a management role required. 3 years of supervisory experience required.
  • Knowledge, Skills and Abilities :

  • Manages a community as demonstrated by work experience, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
  • Analyzes data / reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
  • Successfully resolves resident issues as demonstrated by work experience.
  • Negotiates and manages contracts with third-party service providers as demonstrated by previous work experience.
  • Ability to tolerate ambiguity and change. Manages and leads teams effectively through change.
  • Ability to think strategically and see the big picture.
  • Demonstrates strong problem solving skills; encourages new innovative solutions.
  • Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance as demonstrated by experience in previous position.
  • Reads and writes English as demonstrated by clear and concise written and verbal communications.
  • Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
  • Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
  • Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
  • Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
  • Physical Demands :

  • Ability to travel between two or more communities.
  • Ability to report on time regularly and consistently, work assigned schedule and accurately document / verify time worked.
  • Working Environment :

  • Normal office environment
  • Training :

  • Satisfactory completion of AVB's new hire orientation within 30 days of employment or the first training session offered after employment.
  • Satisfactory completion of AVB's Management Essentials and Performance Evaluation within 9 months of employment in the position. Training must commence within 6 months of employment in the position.
  • Satisfactory completion of Anti-Harassment for Supervisors training within 60 days of employment.
  • Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment.
  • Satisfactory completion of Senior Operations Manager Onboarding training curriculum within prescribed dates.
  • Any other applicable training assigned by the manager.
  • How AvalonBay Supports You :

    We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

    We offer :

  • Comprehensive benefits health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
  • Growth based on achievement and promotion from within.
  • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization including destination awards, 'AvalonBay's Very Best' recognition program and others!).
  • A 20% discount on our incredible apartment homes.
  • A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Additional Info :

    AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

    AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

    AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

    Applications will be accepted on an ongoing basis. AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and / or leave these fields incomplete on your application.

    For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice.

    Create a job alert for this search

    Operation Manager • Los Angeles, CA, US

    Related jobs
    • Promoted
    Senior Operations Manager

    Senior Operations Manager

    V2XLos Angeles, CA, US
    Full-time
    This position description is subject to change at any time as needed to meet the requirements of the program or company.Working across the globe, V2X builds smart solutions designed to integrate ph...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Manager

    Senior Operations Manager

    Volunteers of America Los AngelesDowney, CA, US
    Temporary
    Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services t...Show moreLast updated: 17 days ago
    • Promoted
    Senior Manager, Operations

    Senior Manager, Operations

    GentlySanta Monica, CA, US
    Full-time
    Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and return...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Manager

    Senior Operations Manager

    Metropolis TechnologiesLos Angeles, CA, US
    Full-time
    Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable...Show moreLast updated: 24 days ago
    • Promoted
    • New!
    Senior Manager of Healthcare Operations

    Senior Manager of Healthcare Operations

    VirtualVocationsHuntington Beach, California, United States
    Full-time
    A company is looking for a Senior Manager to oversee health plan ecosystem implementations and manage program teams.Key Responsibilities Lead the successful implementation of health plan ecosyste...Show moreLast updated: 9 hours ago
    • Promoted
    Senior Product Operations Manager

    Senior Product Operations Manager

    VirtualVocationsOrange, California, United States
    Full-time
    A company is looking for a Senior Product Operations Manager - Center of Excellence.Key Responsibilities Define and implement product management workflows, frameworks, and best practices Evaluat...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Spare Parts Operations

    Senior Manager, Spare Parts Operations

    Sony Honda Mobility of AmericaTorrance, CA, US
    Full-time
    Senior Manager, Spare Parts Operations.Join Sony Honda Mobility of America Inc.Sony Honda Mobility of America Inc.Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver C...Show moreLast updated: 6 days ago
    • Promoted
    Senior Manager, Service Operations - Los Angeles, CA

    Senior Manager, Service Operations - Los Angeles, CA

    Cubic CorporationLos Angeles, CA, US
    Full-time
    Job Title : Service Operations Manager.Reporting to the VP of Service Operations this position is responsible for all activity related to the efficient and effective provision of service on defined ...Show moreLast updated: 18 days ago
    • Promoted
    • New!
    Senior Imaging Operations Manager

    Senior Imaging Operations Manager

    VirtualVocationsHuntington Beach, California, United States
    Full-time
    A company is looking for a Senior Imaging Operations Manager to join their team.Key Responsibilities Lead a team of 250+ employees to implement digitization programs and service offerings Ensure...Show moreLast updated: 9 hours ago
    Senior Manager, Operations

    Senior Manager, Operations

    Gently US IncSanta Monica, California, United States
    Full-time
    Quick Apply
    Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and return...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Manager, Contact Center Operations

    Senior Manager, Contact Center Operations

    VirtualVocationsHuntington Beach, California, United States
    Full-time
    A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting goals and tracking agent performance Develop age...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Construction Operations Manager

    Construction Operations Manager

    Oakridge Landscape IncValencia, CA, US
    Full-time
    Landscape and Construction company.With offices throughout California, including the Central Coast, LA, Ventura, San Bernardino, and the Inland Empire, we are committed to delivering exceptional se...Show moreLast updated: 5 hours ago
    • Promoted
    Senior Manager, Delivery Operations

    Senior Manager, Delivery Operations

    VirtualVocationsNorth Hollywood, California, United States
    Full-time
    A company is looking for a Senior Manager, Delivery Operations.Key Responsibilities Optimize workflows and improve process efficiency through user-centered design and automation Conduct user res...Show moreLast updated: 3 days ago
    • Promoted
    Senior Operations Manager

    Senior Operations Manager

    Clearance JobsLos Angeles, CA, US
    Full-time
    Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve s...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Revenue Operations Manager

    Senior Revenue Operations Manager

    VirtualVocationsHuntington Beach, California, United States
    Full-time
    A company is looking for a Senior Manager of Revenue Operations to own and scale its revenue operations function.Key Responsibilities Design and implement scalable revenue operations processes ac...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Manager

    Senior Operations Manager

    VirtualVocationsFullerton, California, United States
    Full-time
    Key Responsibilities Lead the planning and execution of multiple product launches, ensuring alignment across various functions Manage internal and external communications related to product laun...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Recurring Services Strategy & Operations

    Senior Manager, Recurring Services Strategy & Operations

    ServiceTitanGlendale, CA, US
    Full-time
    The Senior Manager - Recurring Services Strategy & Operations is an integral role on the GTM Strategy & Operations team contributing to ServiceTitan's expansion in our Residential Recurring Service...Show moreLast updated: 2 days ago
    • Promoted
    Deployment Operations Manager

    Deployment Operations Manager

    Clearance JobsCosta Mesa, CA, US
    Full-time
    Anduril Industries is a defense technology company with a mission to transform U.The Deployments Team manages the coordination and execution of fielding Anduril's hardware and software products wor...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, TA Operations (Contract)

    Senior Manager, TA Operations (Contract)

    CrunchyrollLos Angeles, CA, US
    Full-time
    Senior Manager, Ta Operations (Contract).Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200...Show moreLast updated: 13 days ago
    • Promoted
    Senior Manager, Customer Operations

    Senior Manager, Customer Operations

    VirtualVocationsTorrance, California, United States
    Full-time
    A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.Key Responsibilities Build and sustain a high-performance culture by setting clear goal...Show moreLast updated: 3 days ago