Tier II Video Support Technician

A company is looking for a Tier II Video Support Representative (Remote).

Key Responsibilities

Provide technical support and act as a liaison between customers, vendors, and field service technicians

Dispatch field service representatives and manage service requests efficiently

Utilize web-based tools for remote diagnostics and monitor systems for timely resolutions

Required Qualifications

High school diploma or equivalent, with relevant technical experience

Intermediate knowledge of satellite television systems and RF distribution

Must have a wired internet connection

Basic understanding of local networking and subnets is preferred

Intermediate computer skills, including proficiency in Windows and CRM programs