Senior Manager, Claims

Description

SALARY

$132,193.9840

POSITION SUMMARY

Plans, directs and coordinates the functions relating to the investigation and adjusting of personal injury and property damage claims filed against and on behalf of the Authority.

Qualifications

PRIMARY RESPONSIBILITIES

• Manages the overall activities pertaining to pending claims; including investigation, adjusting, payouts and administrative support.
• Reviews case statistical data, budget reports, and procedures to develop increased efficiency in methods to reduce claims, related expenses, and payments.
• Collaborates with CTA client business units to create policies and procedures around work goals that intersect.
• Manages all aspects of the Claims Database to create, review and enforce data entry procedures, maintain a scrubbed database and respond to technical failures of various etiologies.
• Reviews high exposure cases and submits reports to the Regional Transportation Authority in compliance with the Loss Finance Plan of this agency.
• Responds and investigates major accidents involving CTA property and employees. Travels to garages, terminals and other work locations to conduct interviews of employees involved in major incidents to determine company exposure.
• Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs :

Job Title

CHALLENGES

EDUCATION / EXPERIENCE REQUIREMENTS

PHYSICAL REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

WORKING CONDITIONS

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Additional Details Employees and / or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

https : / / www.transitchicago.com / hrbenefits /

Primary Location

: USA-Illinois-Chicago

Job

: Law

Job Posting

: Oct 24, 2025, 6 : 58 : 12 PM

Position Type : Full-time Permanent (FTP)