Senior Customer Support Assistant

A company is looking for a Senior Assistant, Customer Support.

Key Responsibilities

Provide knowledgeable responses to client inquiries and escalate complex cases as needed

Resolve client issues, update account history, and ensure inquiries are confirmed as resolved

Collaborate with team members to address client inquiries and recommend improvements to procedures

Required Qualifications

2 or more years of customer service experience in any industry

Proficiency with help desk tools and Microsoft Office applications

Payment processing experience is strongly preferred

Bilingual in Spanish is preferred, but not required