Sr. Manager, Events & Program Management

Sr. Manager, Events & Program Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We're looking for a dynamic, highly organized Sr. Manager, Events & Program Management to support ServiceNow's Global President of Customer Operations. This high-impact, high-visibility role blends strategic leadership positioning, thought leadership, and event management ensuring the President is fully supported and maximized across every channel and stage.

You'll help shape the President's external voice, manage thought leadership opportunities, and lead the orchestration of strategic events. Working across Sales, Marketing, and Communications, you'll create moments that inspire, connect, and deliver measurable business impact.

Key Responsibilities :

• Thought Leadership & Communications
• Drive thought leadership opportunities including speaking engagements, customer roundtables, and industry events to amplify the President's presence.
• Draft and refine executive-level messaging, presentations, and narratives that articulate ServiceNow's strategic priorities.
• Measure impact using data and feedback to continuously refine strategy and outcomes.
• Strategic Event Planning & Execution
• Support planning and execution for major industry forums, strategic client engagements, and internal moments such as Sales Kickoff.
• Partner cross-functionally with Sales, Marketing, and Communications to ensure aligned messaging and maximum impact.
• Manage logistics, agendas, and executive schedules to deliver seamless, high-impact events.
• Cross-Functional Collaboration & Stakeholder Engagement
• Serve as the connective tissue between Executive Strategy, Marketing, Sales, and Communications teams aligning priorities and orchestrating moments that matter.
• Build strong relationships with senior stakeholders and ensure the President is fully prepared with a clear, resonant point of view for every audience.

Qualifications

For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.