Customer Accounts Advisor Plus

Job Title : Customer Account Advisor

Job Family : Company Stores

FLSA Status : Non Exempt

Job Code : 176 & 136

Date Created / Updated : December 2016

Summary :

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities :

• The Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
• Document all customer appointments in the store computer system
• Maintain updated customer information
• Assist with merchandise returns and customer deliveries as directed
• Perform responsibilities of the Customer Account Manager when directed
• Safely operate company vehicle
• Load, secure and protect product in company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Assist the Sales Team as needed

Education and Experience :

Required Skills and Competencies :