Customer Service Representative
Job Description
Job Description
Duties include :
- Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to insure that appropriate changes were made to resolve customers problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Qualifications / Requirements :
Excellent Written and Verbal Communication Skills
Strong Analysis and Judgment Skills
Work Well in a Team Environment
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