Employer Service Specialist

Salary Range : 63507.82 To 65877.77 (USD) Annually

Summary :

The Employer Services Specialist I (ESS I) will be responsible for timely managing employer communications, education and troubleshoot technical assistance relating to the web-based system, V3, and other Funds systems. The ESS I will timely address Employer issues and ensure effective and long-term problem resolution. The ESS I will provide in-depth information to Employers on all participant benefit plan changes, and any continuing participant benefit updates. The ESS I will provide in-depth information to Employers on all benefit contribution rates, rules and policies. The ESS I will plan as well as participate in Employer meetings, seminars, workshops and one-on-one sessions, etc. The ESS I will timely research employee status and building account information; and contact Employers as needed. The ESS I reports directly to the Manager of Employer Relations. The ESS I will work closely with the Director of Employer Relations, as well as other functional process owners as appropriate.

Principal Duties and Responsibilities :

Communicate daily with Employers;

Calculate remittance obligations and explain to Employers;

Follow-up with Employers on unpaid invoices;

Provide on-going education and support of Funds’ systems, programs, rules, policies, and benefits.

Follow the workflow and processes of Funds operations as they relate to Employers (Billing, Collections, Audit, Eligibility and Contracts);

Interface and coordinate with Senior Management in the following departments : Contracts, IT, Audit, Billing and Collections (and other departments, as required);

Assist with the timely on-boarding of Employers onto electronic reporting;

Participate in project work assigned to the department;

Able to build relationships with a broad range of people;

Draft letters, e-mails, memorandums and educational materials;

Able to work as part of a team whether inter and / or intra departmental;

Perform additional duties as directed by the Director of Employer Relations.

Qualifications and Core Competencies :

To perform this job successfully, an individual must be able perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required :

Arithmetic – 12th grade;

Ability to organize and manage multiple priorities and meet deadlines;

Strong customer service orientation;

A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions). Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful;

Excellent interpersonal and written communications skills;

High performance teams and a strong team player;

One to two years of Customer Service / Relations experience;

Commitment to company values;

Flexibility with work schedule.

Education and / or Experience :

The incumbent is expected to 0 – 1 year of experience in employee and / or employer communications / relations.

High School Diploma with commensurate experience in finance and / or public relations / communications preferred.

Bilingual (English / Spanish)

Strong customer service orientation in union environment.