Senior Manager, Digital Workplace Ops

Senior Manager, Digital Workplace Operations

Sodexo has an exciting new opportunity for a Senior Manager, Digital Workplace Operations. This position is responsible for leading the execution and continuous improvement of core digital workplace services, including PC provisioning, software license optimization, digital adoption, and operational analytics. This role owns the performance and quality of services delivered by external service providers, ensuring that execution aligns with defined SLAs, user expectations, and enterprise standards.

What You'll Do

Lead the execution of core operational services that support the end-user computing experience

• Oversee the delivery of services such as PC provisioning, lifecycle coordination, and digital adoption activities. This includes contracts, SOW's, etc.
• Coordinate with internal teams and MSPs to ensure seamless execution and service consistency across regions.
• Manage operational workflows for device logistics, onboarding / offboarding processes, and non-technical provisioning.
• Ensure services align with company standards, security protocols, and compliance expectations.
• Drive continuous improvement through documentation, process refinement, and alignment with the engineering team on L3 escalations.

License Optimization & Feature Utilization - 20%

Maximize business value and user experience through license insight and provisioning efficiency.

Service Provider Performance Management - 20%

Own the operational relationships with managed service providers to ensure high-quality delivery of Digital Workplace Services.

User Experience & Operational Metrics - 25%

Own experience-focused measurement and insight generation to enhance digital workplace outcomes.

Financial Oversight & Operational Reporting - 15%

Ensure fiscal responsibility and data-driven decision-making across DWP operations.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include : Medical, Dental, Vision Care and Wellness Programs, 401(k) Plan with Matching Contributions, Paid Time Off and Company Holidays, Career Growth Opportunities and Tuition Reimbursement. More extensive information is provided to new employees upon hire.

What You Bring

Previous Vendor management experience, Strong analytical skills, Ability to lead and mentor a team, Bachelor's Degree or equivalent experience.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 5 years

Location

US-IL-BATAVIA | US-GA-Atlanta | US-MA-Boston | US-DE-Newark | US-OH-Canton | US-IN-Bluffton | US-IL-CHICAGO

System ID

984041

Category

IS&T

Employment Status

Full-Time Exempt

Posted Range

$97300 to $147070

Company : Segment Desc

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