Senior IT and Operations Manager

Build a safer world with us, one incident at a time.

Ambient.ai is a unified, AI-powered physical security platform helping the worlds leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

Weve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ready to learn more? Connect with us on LinkedIn and YouTube.

About the Role

Ambient.ai is growing fast, and were looking for a hands-on Senior IT & Operations Manager to keep our people, devices, and networks humming. This hybrid role blends classic IT systems administration with hardware deployment and vendor coordination. Youll own day-to-day infrastructure operations, support our employees, and ensure our edge devices and internal systems are secure, reliable, and well-managed.

What Youll Do

IT Infrastructure Management

• Oversee daily operations of laptops, workstations, servers, networking gear, and SaaS systems across office and lab environments.
• Maintain identity and access management, device management, and endpoint security baselines (e.g., MDM, SSO, EDR).
• Procure, rack / stack, image, and configure PCs, servers, peripherals, and networking equipment.
• Set up conference rooms, lab benches, cameras / sensors, and demo environments as needed.
• Diagnose hardware and system issues; coordinate warranty / RMA and perform component-level swaps.

System Administration

End-User IT Support

Vendor & Asset Management

Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.

#J-18808-Ljbffr