Customer Support Specialist

Title : Customer Representative - Mandarin

Location : San Francisco, CA 94133

Position Description :

Responsible for handling all walk-in customers by responding to inquiries for all lines of business. Primary duties may include, but are not limited to : Receives and verifies premium payments. Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. Researches and responds to walk-in customer concerns. Accepts premium payments and prepares written receipts. Assists customers in the selection of health care coverage that best suits their needs. Assist customers in making policy change decisions that result in retained business. Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance. Provide feedback to appropriate areas to improve service. Acts as liaison between customer and operating units. Assists with research of executive inquiries. Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background. Life and Health License preferred. Bi-lingual required in some locations. Prior sales experience preferred.