Fulfilment Operations Executive

ANZ Fulfillment And Logistics Operations Manager

This role is designed to drive standardization, resilience, and continuous improvement (CI) across ANZ fulfillment and logistics operations by designing and implementing scalable fulfillment frameworks, performance governance systems, and strategic 3PL partnerships.

This role represents fulfillment operations team and participant the country business plan review, for which to provide fulfillment solutions to support business expansion.

Responsibilities include :

• Process Standardization & CI Framework
• Develop, document, and implement regional SOPs for warehouse management, inventory control, and last-mile delivery.
• Establish a CI program incorporating Lean methodologies, root-cause analysis, and cross-functional feedback loops to reduce costs / errors.
• Performance System Design & Governance
• Define KPI frameworks (e.g., OTP, inventory accuracy, cost / shipment) and audit mechanisms for 3PLs. Conduct quarterly business reviews (QBRs).
• Negotiate SLAs / penalties and approve 3PL process changes with investment needs.
• Risk Mitigation & Inventory Optimization
• Analyze regional disruption risks (e.g., port delays, demand spikes); create contingency playbooks.
• Optimize inventory policies using data modeling to align with service-level targets.
• Cross-Functional Engagement and Stakeholder Management
• Coach country teams on SOP adoption and CI tools.
• Report strategic insights (e.g., 3PL performance trends, CI savings) to ANZ leadership.

Relationships :

R-20250729-0008