Onboarding and Credentialing Specialist

Job Description

Job Description

Job Title : NEMT Credentialing and Onboarding Specialist

Location : Memphis, TN (in-person preferred; hybrid / remote considered)

Position Summary

Our client, a leading non-emergency medical transportation provider based in Memphis, is seeking a Credentialing and Onboarding Specialist for their growing organization. The Credentialing and Onboarding Specialist is responsible for ensuring transportation providers are fully credentialed, compliant, and well-supported throughout onboarding and ongoing credential management. This role ensures all provider credentials are accurately tracked, maintained, and reported in alignment with regulatory and company standards.

A critical component of the position is managing and continuously improving the credentialing database within Quickbase¹, including maintaining data integrity, optimizing workflows, and enabling cross-departmental coordination.

The specialist also leads the onboarding process in close partnership with the Provider Outreach Manager, ensuring that new providers are guided through each stage with clarity and consistency. As a key member of the Network Oversight team, this role blends hands-on credential tracking, regulatory compliance, and systems improvement with a strong focus on provider experience and operational readiness.

Key Responsibilities

Credentialing Management for Existing Providers :

• Manage and oversee the credentialing process for all transportation providers within the existing network.
• Track expiration dates of credentials and implement a proactive reminder system to ensure timely renewals.
• Collaborate with providers to obtain and verify all required credentials accurately and on time.
• Oversee compliance with regulatory reporting requirements and coordinate external audits as needed.
• Maintain and govern the credentialing database (Quickbase), ensuring data accuracy, structure, and integrity.
• Identify and implement enhancements to the credentialing database to streamline workflows and improve usability.
• Work closely with internal teams, including compliance, provider relations, and operations, to support credentialing functions.

Onboarding and Credential Verification for New Providers :

Required Qualifications

Preferred Qualifications

Benefits :

Why This Role Matters

This role ensures all transportation providers maintain up-to-date and compliant credentials, enabling safe and efficient operations across the network. Through strong database stewardship and a provider-friendly onboarding process, the Credentialing and Onboarding Specialist directly contributes to the success and growth of our provider network and the quality of care delivered to members.

[1] Quickbase is a no-code application development platform that allows organizations to build custom workflows, track data, and automate processes. It is commonly used for managing credentialing systems, compliance tracking, and operational reporting.