Social Core Operations Lead, YouTube

Social Core Operations Lead, YouTube

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA.

Minimum qualifications :

• Bachelor's degree in HR, Business or related field, or equivalent practical experience.
• 7 years of experience in a technical social or support operations role (e.g., social media operations, support operations, technical program management, systems analysis).
• Experience identifying emerging trends and scaling operations in social media.
• Experience with CRM and social analytics tools (I.e. Brandwatch, Sprinklr, Khoros).

Preferred qualifications :

About the job

In this role, you will be a data-driven Social Operations Lead for YouTube's Social and Community team, operating 24x7 online to represent the brand on the front lines of the internet while owning the 24 / 7 response strategy for YouTube's global social support channels and driving core performance KPIs to ensure timely, high-quality responses to product, support, and brand safety issues across YouTube, Reddit, Discord, Play Store, and official Product Help communities. You will leverage expertise in public community engagement, UGC programs, social care, social media crisis response, social intelligence, incident management, and operational excellence. You will use technical knowledge of enterprise-level social media tools to continuously re-engineer and automate core workflows, drive a technical AI and tooling roadmap, conduct deep data analysis to optimize operations for efficiency, automation, and scale while serving as the primary social operations point of contact collaborating closely with internal teams and external vendor partners to execute this goal.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.

The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights : workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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