Non-Medical Case Manager

Job Description

Job Description

Description : Position Summary

The Non-Medical Case Manager provides various levels of case management assistance to those living with HIV, many of whom seek help with chemical dependency, mental illness, housing instability, food insecurity, and other issues that impact their ability to maintain care and viral suppression. As an advocate for the client, the Non-Medical Case Manager will be assigned clients in their caseload, performing regular reassessments for clients established in the Ryan White Case Management Program at Prisma Community Care. This position ensures clients are linked to the necessary resources to accomplish a curated care plan and will work heavily with internal and external programs and resources to ensure clients are able to achieve self-management in their healthcare needs. The Non-Medical Case Manager position demands a high level of cultural competency to serve the unique needs of the 2SLGBTQIA+ community, communities of color, and other marginalized and / or vulnerable populations, with specific consideration for those living with HIV.

The Non-Medical Case Manager supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

What your day will look like at Prisma Community Care :

Responsibilities include, but are not limited to :

• You will conduct comprehensive psychosocial and program / service eligibility assessments and reassessments of case management clients, showcasing timely and coordinated access to medically appropriate levels of health and supportive services, as well as continuity of care for those living with HIV, as indicated by the Ryan White Program managed within Maricopa County, Arizona.
• You will curate and complete individualized service plans with clients to set goals and strategies to overcome barriers to maintaining medical care, which could include but is not limited to mental health, chemical health, housing stability, or criminal history. Service plans will include continuous client monitoring to assess the efficacy of the care plan, with re-evaluation every six months and adaptations as necessary, and the primary objective to become self-managed in their care.
• You will close gaps in medical care through effective guidance and support that empowers clients to attend medical and wellness visits, ensuring access, follow-up, and adherence to treatments and other requirements, including supportive services that can enhance harm reduction, behavior change, and maintenance.
• You will manage an active caseload of approximately 50 - 80 individuals that require case management services, ensuring a productivity level of at least 60% of time spent is billable to the Ryan White Program.
• You will demonstrate culturally appropriate and culturally reactive engagements with all individuals within the community, performing services, documenting records and referrals, as well as communicating with clients via telephone, email, and in-person.
• You will provide clear, understandable, current, and accurate information to clients, community members, and volunteers. Provide prevention and harm reduction information in a way that shows respect, listening skills, empathy, and patience in a status-neutral approach.
• You will record all contacts and activities into all system databases and EMR within 24 hours of the encounter, completing and submitting all relevant information in accordance with state policy, including documentation into appropriate databases and reporting systems, and finalizing all documentation within 72 hours of actions being completed.
• You will submit billable units from each previous calendar month into the appropriate state database by the third day of every month.
• You will provide information and referrals for other partnering agencies that provide additional support and services to include social and medical needs that cannot be met by Prisma.
• You will eliminate barriers to care through insurance navigation and enrolling patients in qualifying patient assistance programs that increase access to care. Insurance navigation includes assisting patients in the processes of enrolling in State Medicaid (AHCCCS).
• You will stay informed, engaged, and current with emerging research, trends, and best practices in the field of sexual health and wellness, gender identity, intersectionality, and wellbeing of all.
• You will work collaboratively with other teams to further develop and evolve the needs of the department and organization, including but not limited to, policy reformation, cross-training, and identifying opportunities for growth and improvement within teams.
• You will work directly with the department leadership with other program-related tasks.

We've got great benefits :

Requirements :

Who we're looking for :

We'd love to see you apply if you have these preferred qualifications too :

Environmental Factors, Physical Requirements, and Compliance :

Equal Employment Opportunity

Prisma Community Care an equal opportunity employer, and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or genetic information.

Send reasonable accommodation requests for medical or religious needs to Human Resources at hr@prismacare.org . Reasonable accommodations to allow the employee to carry out position duties will be discussed interactively with the employee based on their specific circumstances and the essential job functions of the position.

Reasonable Accommodations

Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email hr@prismacare.org.

Compensation details : 24.45-24.45 Hourly Wage

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