Senior ServiceNow Technical Consultant

A client of Innova Solutions is immediately hiring a Senior ServiceNow Technical Consultant.

Position Type: Full-Time, Contract to Hire
Duration: 12 months
Location: Melbourne FL (On-site)

As a Senior ServiceNow Technical Consultant, you will:

• Analyze business processes and translate requirements into effective, scalable ServiceNow solutions.
• Lead fit-gap assessments to determine when to use out-of-box capabilities vs. custom development.
• Define technical solution designs, data models, and configuration standards in alignment with platform architecture.
• Collaborate with ServiceNow Developers to validate that build activities meet design intent and performance expectations.
• Guide module configuration, workflow design, integration planning, and data migration efforts.
• Serve as a key liaison between the ServiceNow Platform Team, Security, and the Software Development organization to ensure architectural consistency.
• Support end-to-end delivery lifecycle including backlog refinement, sprint planning, user story creation, testing, and deployment preparation.
• Participate in CAB and release readiness reviews.
• Maintain technical documentation, design diagrams, and architectural decision records.
• Mentor other ServiceNow professionals; promote adherence to best practices and security guidelines.

The ideal candidate will have:

• Experience: 5–10+ years of ServiceNow experience with multiple implementations and module exposure.
• Deep understanding of the ServiceNow platform, data model, and core architecture.
• Ability to design and communicate complex technical solutions to both technical and non-technical audiences.
• Familiarity with scripting and ServiceNow development concepts (able to assess feasibility and review code).
• Experience with integrations, automation, and CMDB/data relationships.
• Strong collaboration skills — effectively partners with business, security, and software teams.
• Demonstrated ability to lead solution workshops and influence design decisions.

Preferred Additional Skills:

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules (ITSM, ITOM, ITAM, or SecOps) – Preferred
• ServiceNow Certified Application Developer (CAD) – Preferred
• Additional ServiceNow Advanced Certifications (e.g., Architect, Discovery, IntegrationHub) – Nice to have

Thank you!
Mo Irshad



PAY RANGE AND BENEFITS:
Pay Range*: $55-$60 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).