Senior Help Desk Specialist - Onsite in Baltimore, MD

This project is onsite in Baltimore, MD and the anticipated start date is in mid-November.   The initial duration is 7 months with an option for two 12 month extensions.  We will be hiring on a 1099 basis for this position.   At least 7 years of experience is required.    We are in need of a Senior Help Desk Specialist to provide IT software, hardware installation, maintenance, support, and Help Desk services, including resolving issues with software installations on desktops, laptops, mobile devices, and other help desk related technical support services.  Required Qualifications :

• A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and / or enterprise applications.
• A minimum of three (3) years of experience using JIRA, ServiceNow, or other help desk ticketing applications.
• A minimum of three (3) years of experience supporting LAN, switching, and Wireless Access Points (WAP) or related.
• A minimum of three (3) years of experience managing enterprise antivirus solutions.
• Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, enterprise applications, and experience with Google Suite.
• Experience supporting desktop and laptop operating systems using Windows 11, Linux, and macOS.
• Experience in network technologies such as LAN and WAN, network protocols such as TCP / IP, UDP, and DHCP, and network devices like routers, switches, firewalls, or servers.
• Ability to lift and carry desktop equipment such as laptops, computers, and monitors.

Preferred Qualifications :

Desired Certifications (Not Required) :

Duties & Responsibilities :

Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Note :