Director, Strategic Account Management - Enterprise

Director, Strategic Account Management North America

At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We're using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impactwhether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

As Director, Strategic Account Management North America (known internally as Director, Retail Partnerships), you will play a pivotal role in our growth and success. You will lead a team of Strategic Account Managers (known as Retail Partnership Managers) and oversee the development and execution of strategic account plans to maximize customer satisfaction, retention, and revenue growth. Your primary goal will be to strengthen customer relationships and ensure our customers receive unparalleled value from our platform.

Key responsibilities of this role include, but are not limited to :

• Define and build ongoing plans, objectives, and supporting structures to support achieving targets and delivering our strategy in North America.
• Recruit and lead a high-performing Retail Partnerships (Strategic Account Management) team, providing guidance, support, and mentorship to help them achieve their goals.
• Establish clear performance expectations and metrics for team activities, outcomes, and the use of Salesforce and other technologies.
• Develop and implement strategies to drive customer satisfaction, retention, and growth across our North American customer base.
• Partner with Sales, Marketing, and Product teams to ensure our customers' needs are met and identify growth opportunities.
• Monitor and report on key customer metrics and use data-driven insights to inform business decisions and to help identify opportunities for growth and improvement.
• Develop and maintain relationships with our key retail partners.
• Represent Auror at industry events and conferences, and participate in thought leadership initiatives to help continue building Auror's reputation in the market.

This role reports to Ruby Arden, VP Customer