Senior Digital Technology Lead, CRM

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Job Summary :

UCB is a global biopharmaceutical company focusing on neurology and immunology. They are seeking a Technical Lead, CRM to manage projects and ensure the scalability of CRM systems for the US market while collaborating with various teams and external vendors.

Responsibilities :

Stakeholder Relationships : Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives. Shape demand and requirements; challenge where appropriate. Drive decisions and influence team members and business partners, within span of control.

Project Management Leadership : Manage local and global projects based on business requirements in line with the IT Project Management Framework.

Subject Matter Expertise : Serve as the IT SME for CRM throughout the global organization. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices.

Vendor / Partner Management : Support the evaluation, selection, and management of CRM partners. Drive cost savings and efficiencies. Design and implement best-in-class technical and / or operational support frameworks leveraging internal resources and third-parties.

Solution Support : Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLAs related to system uptime, data loads, etc. Responsible for all system updates including testing, validation, acceptance and deployment activities. Support and / or Lead the software delivery lifecycle (SDLC) for the CRM system for the given domain.

Qualifications : Required :

7+ years experience in full systems life cycle management and deployment experience in Veeva or Salesforce CRM

Experience in the support of computerized System Validation, part 11 compliance, SOX compliance

Preferred :

4+ years of experience in the Pharmaceutical industry strongly preferred

Veeva Administrator Certification, Veeva Event Management Admin Certification, or Salesforce Administrator strongly preferred

Experience with technology systems to support commercial / go-to-market teams in the life sciences industry

Experience working with Creative agencies in support of Marketing teams

Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.

Company :

UCB Inspired by patients. Driven by science. Founded in 1928, the company is headquartered in Brussels, Brussels Hoofdstedelijk Gewest, BEL, with a team of 5001-10000 employees. The company is currently Public Company.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management

Industries

Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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