Automotive Tire & Service Advisor

Job Opportunity at Bay Area Point S

Are you ready to join the winning team? At Bay Area Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Tire Expert's act as the primary point of contact between customers. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending tires, services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Tire Expert must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, and Medium Truck tires.

Responsibilities

• Perform All Duties and skills of a Tire Expert
• Working the sales counter and gathering customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and / or services, including costs and time frames.
• Providing customers with accurate cost estimates for proposed tires and / or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and sell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

Compensation : $40,000.00 - $70,000.00 per year