Senior Manager, Practice Operations

Senior Manager, Practice Operations

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As Senior Manager, Practice Operations on Ro's Care Delivery team, you will play a key role in driving the processes, metrics, and day-to-day operations that enable our frontline teams to deliver high-quality care at scale. You will lead efforts to onboard clinical and non-clinical frontline team members to Ro in a way that ensures they have a streamlined and supportive experience while focusing on improving the process and collaborating with required cross functional teams. You will support additional functions across care delivery including, but not limited to : provider support coordination, performance management processes, as well as frontline team member scheduling. You are a process-minded operator who thrives on making things more efficient, loves enabling frontline teams to do their best work, and brings a flexible, can-do mindset to evolving priorities.

What You'll Do :

Own Onboarding & Day 1 Readiness : Own the end-to-end onboarding operations experience for frontline roles : calendar coordination, systems provisioning (in partnership with IT), communications, and delivery of initial team dashboards.

Identify and implement process improvements to reduce friction, increase consistency, and improve onboarding experience and speed-to-productivity.

Monitoring metrics for performance of onboarding to ensure frontline team member adoption and quality.

Partner with cross-functional teams (Care Delivery, IT, Data, People, and Clinical Ops) to lead operational projects, optimize tooling and processes, and deliver insights that drive change.

Own and optimize core operational processes that support Ro's frontline teams - including performance management and scheduling.

Provider Support Enablement Own response tracking systems, documentation, and cross functional coordination to ensure issue resolution for providers and identify recurring themes

What You'll Bring to the Team :

35 years experience in healthcare operations, clinical strategy; high-growth or tech-enabled care delivery experience preferred.

Strong project management and coordination skills with demonstrated ability to manage multiple workstreams and stakeholders.

Experience improving or building processes and comfort navigating ambiguity.

Confident using data to guide your work, with enough analytical skill to uncover insights and drive improvementswithout needing to be a data specialist.

Strong written and verbal communication skills, with an eye for simplifying complexity.

Familiarity with data dashboard tools (e.g. Looker), Google Sheets, and project management software (e.g. Asana). Helpful but not required to have experience with other tools (e.g. Airtable)

A proactive, resourceful approachyou identify gaps and take ownership to close them.

"Full ownership" and "Deliver Results" mindset

We've Got You Covered

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $125,400 - $162,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and / or any other legally protected classification protected by federal, state, or local law.