Patient Transition Liaison

Patient Transition Liaison

POSITION SUMMARY

The Patient Transition Liaison (PTL) is the primary communicator between our hospital partners and all  of Monarch’s locations. The PTL is responsible for providing excellent customer service to facilitate  admissions into and promote Monarch Healthcare Management (MHCM) with select hospitals.

ESSENTIAL RESPOSIBILITIES AND DUTIES

REFERRAL GENERATION AND EXECUTION

Communicate with hospital discharge planners to generate new referrals for MHCM buildings

• Gather information and provide a synapsis for building to assess appropriateness of referral

Assist with gathering additional information as needed by on-sighting or speaking to patient staff

Assist with problem solving potential barriers to admission to admit into facilities

Communicate decisions on referrals, and look to admit or cross refer as appropriate

25 new admissions per month

All referrals need to be responded to in 30 minutes or less.

Enquire data is to be completed on a daily basis.

HOSPITAL EDUCATION AND PROMOTION

Inform and educate hospital staff on changes to Monarch policies and capabilities

Update hospital staff on potential regulatory or insurance changes that may affect discharges to  our communities

Plan promotional events for hospital staff

CENSUS DEVELOPMENT

Attend regular business development meetings for key MHCM buildings

Gather competitor information to assist in business development plan

Provide feedback on internal referral management process

Communicate need and wants of designated hospital partners

QUALIFICATIONS

Education and Experience

2 years’ related experience in Healthcare and / or equivalent education in a degree such as Admissions, Marketing, Social Services, Nursing, or Healthcare Administration

Preferred

Experience working with local hospital providers

Experience in senior care in admissions, marketing, or nursing

Medical terminology knowledge

Required Skills and Abilities

Strong customer service and service recovery skills

Ability to self-motivate, seek out opportunity, and act in the best interests of the company

Ability to effectively manage multiple tasks and pivot with sudden demands of your attention

Strong aptitude in communication with the ability to active listen

High emotional intelligence (EQ)

An unencumbered driver’s license with the ability to travel for day-to-day operations

Ability to identify trends and act on them

Personability; ability to get along with all personality types and inspire trust

Ability to thrive in a fast paces and rapidly growing environment

About Monarch :

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.