Onboarding Success Manager

A company is looking for an Onboarding Success Manager (EMEA).

Key Responsibilities

Guide and support Customers and Team Members through the onboarding journey

Provide documentation and organize meetings to address questions and manage custom requests

Ensure accurate data processing and maintain onboarding documentation and processes

Required Qualifications

3+ years of experience in HR or a customer-facing role for an HR SaaS platform

Experience in managing customer meetings and escalations

Track record of improving customer satisfaction metrics

Experience in following and improving team processes

Fluent in English with a reliable home internet connection