Manager IT Dental Solutions

Job Manager, Scrum Master And Product Owner Center Of Excellence

Company : enGen

Job Summary : Candidate must be a US Citizen (due to contractual / access requirements). Candidates residing within a 50-mile radius of a Highmark office (Pittsburgh or Mechanicsburg) are required to work on-site Tuesday, Wednesday, and Thursday. Remote work is available for candidates located beyond this 50-mile radius.

Essential Responsibilities

• Communicate effectively with all levels of the organization.
• Manage customers and expectations.
• Prepare written procedures, policies, reports and correspondence.
• Collaborate with company customers, staff, IT colleagues, and other stakeholders.
• Identify issues and recommend solutions.
• Create presentation and present concept to clients.
• Implement recommendations / solutions.
• Liaison with clients to keep them informed of progress.
• Advise clients on options, risks, cost vs benefit, impact on other business processes and system priorities.
• Ensure continuous improvement of processes and delivery of results.
• Organize, direct and coordinate cross-functional activities.
• Encourage innovation and focus resources to ensure successful delivery of desired results.
• Lead team in mitigating risks and applying appropriate contingency plans.
• Provide leadership to the organization to respond to business opportunities / challenges.
• Oversee analysis of issues or needs and review recommended solutions.
• Responsible for managing all activities within an assigned business unit / area.
• Optimize the utilization of resources.
• Respond to feedback and champion process improvement initiatives.
• Implement solutions that are consistent with Highmark's strategic direction.
• Keep abreast of current industry standards and trends.
• Developing and providing input to skills assessment and oversee personal development plans.
• Coaching, managing and developing employees.
• Develop and administer performance reviews.
• Provide opportunities for staff to maintain current industry knowledge.
• Provide opportunities for employees to build collaborative relationships with customers.
• Departmental budgeting and fiscal responsibilities.
• Manage teams that span geographic areas or functional areas.
• Ensure compliance with corporate standards, policies and regulations.
• Establish and use metrics as a tool to benchmark and improve operational excellence.
• Develop and implement short-term and long-term departmental plans.
• Consult and evaluate vendor solutions where appropriate.
• Other duties as assigned or requested.

Education

Required : Bachelor's degree in Information Technology or related field

Substitutions : 6 years of experience specific to the Dental Solutions Application Portfolio may be substituted for the Bachelor's degree.

Preferred : Master's Degree

Experience

Required : 7 - 10 years of experience in Information Technology, 2 - 3 years of experience in a leadership position, Must be a U.S. Citizen

Preferred : Management experience in employee development plans, performance evaluations, and goals development, Experience in budget administration and process improvement, Knowledge and experience in developing strategic plans, Demonstrated competency in the execution of multiple projects.

Licenses and Certifications

Required : None

Preferred : SAFe Program Consultant (SPC), Professional Scrum Master II (PSMII), Certified Scrum Master

Skills

Knowledge of company's business practices and direction as well as familiarity with the company's products and resources, Knowledge of the assigned business unit / area's direction and practices

Work Environment

Is Travel Required? No

Physical, Mental Demands and Working Conditions

Position Type : Office-based

Teaches / trains others regularly : Rarely

Travel regularly from the office to various work sites or from site-to-site : Never

Works primarily out-of-the office selling products / services (sales employees) : Never

Physical work site required : No

Lifting : up to 10 pounds Occasionally

Lifting : 10 to 25 pounds Rarely

Lifting : 25 to 50 pounds Rarely

_Disclaimer : _ The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

_Compliance Requirement : _ This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID : J271117