Systems Engineer II - Workstation Patch Management (Remote)

Overview

This is a remote role that may only be hired in the following location(s) : AZ, FL, GA, NC and TX.

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve, and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The Patch Management Team is a collaborative group focused on maintaining endpoint patching and security compliance across the enterprise. The team works closely with IT operations, cyber security, and support teams to ensure timely patch deployment and remediation of vulnerabilities.

Responsibilities

• Ensure patch compliance across all managed client endpoints (Windows / MacOS).
• Perform troubleshooting of patching related issues and vulnerability remediation.
• Support and troubleshoot BigFix client management and associated deployment issues.
• Collaborate with IT teams to plan, test, and implement patches effectively.
• Leverage PowerShell scripting for automation and troubleshooting tasks.
• Provide remote support to end users for patching and endpoint-related issues.
• Work with security tools such as Qualys to validate, and remediate vulnerabilities.
• Maintain clear documentation and communication with end users.
• Handle critical patching activities under high-pressure situations.
• Follow ITIL practices for incident, change, and problem management related to patching.

Qualifications

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Preferred Skills :

Nice-to-have's :

Preferred Qualifications :

Soft Skills :

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at