Compliance Issue Management Governance Manager

Compliance Governance & Operations Manager

Work Location : Charlotte, North Carolina, United States of America Hours : 40 Pay Details : $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business : Compliance

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program it's about creating a culture of compliance that will cascade throughout the organization.

The Ideal Candidate

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindsetsomeone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.

Department Overview

The Compliance Program Management (CPM) team provides governance and oversight for central elements of the Global Compliance Program, including transformation and technology initiatives. Reporting to the Senior Manager, CPM, the Manager ensures regulatory compliance issues are managed across the enterprise and is responsible for the development of oversight activities that govern and support the identification, assessment, monitoring, and reporting of issues.

Key Responsibilities Include :

• Lead and strengthen the development of governance and control activities to help monitor and track regulatory compliance issues across Compliance.
• Become an eGRC subject matter expert to provide support / assistance to Compliance Units in navigating the Issues Management workflow (i.e., MERLIN).
• Lead the update of the Enterprise Regulatory Compliance Issues Management Procedures to ensure alignment with the Enterprise Issues Management Framework and Issues Management Standard, audit observations, and general best practices.
• Lead the creation and maintenance of job aids, guidance material, process maps, etc. that support issue identification, assessment, remediation, and closure.
• Develop and enhance oversight processes to monitor the health and effectiveness of control environments across business lines.
• Contribute to the development of escalation criteria and reporting thresholds to ensure timely visibility of significant risks and control gaps to senior leaders.
• Conduct deep dives and investigation into reporting results to determine failure in controls and / or repeat offenders.
• Support Regulatory Compliance Management assessment activities in providing analysis into regulatory compliance issues for the Global Chief Compliance Officer Opinion.
• Support communication and training on issues management.
• Support the closure of findings against the Compliance Issues Management Program.
• Support ad hoc transformation changes and projects / tasks as required.

The above details are specific to the role which is outlined in the general description below. Please review the Desired Skills and Experience section below as you consider this opportunity.

Our team currently operates under a hybrid work model, with employees expected to work in the office two days per week. Starting in November 2025, this expectation will increase to four days per week. Please note that, due to limited office space, the exact timing of this transition may vary depending on availability and individual circumstances.

Depth & Scope :

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas. Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations. Interprets internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services. Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists. Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity. Independently manages end-to-end functional programs. Uses sophisticated analytical thought to exercise judgement and identify solutions. Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions. Impacts the achievement of sub-function or business line objectives within the area they are accountable for. Work is guided by policies and industry standards / methods. Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders. Works autonomously as the lead and guides others within area of expertise.

Education & Experience :

Undergraduate degree or equivalent work experience. 7+ years of experience. Preferred Skills :

Customer Accountabilities :

Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups. Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization. Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees). Assists Compliance team members in the use of Issues and Events system for tracking and reporting. Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program. Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required. Delivers relevant subject matter expertise and Compliance advice to business Compliance partners. Interacts with control functions within the organization. Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs. Participates in / manages regulatory examinations and external / internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive.

Shareholder Accountabilities :

Adheres to enterprise frameworks and methodologies that relate to activities for our business area. Makes sure respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities. Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate. Manages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets). Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance