Cargo Claims Adjuster and Customer Service Broker

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Since 1972, Nacora has been a trusted name in commercial insurance. As an independent broker, we specialize in risk consulting and commercial (marine and non-marine) insurance solutions. With a global network spanning 30 countries, our experts serve clients across all major industries and economies. Our Cargo Claims Adjuster and Customer Service Broker serves as a key liaison between customers and internal teams, ensuring timely, accurate, and professional support. This role supports the customer by addressing inquiries, resolving claims-related issues, and coordinating with the internal Customer Care teams. The goal is to uphold service excellence and ensure the customer promise is consistently delivered through effective communication and problem-solving.

How you create impact

Manage and oversee cargo claims up to $20,000; assist with larger claims in coordination with underwriters

Maintain and update the online claims system with documentation and settlement details

Handle recovery efforts and process claims payments

Manage Carnet business operations and vendor setup requests

Maintain team meeting minutes and training records

Provide bi-monthly claims updates and monthly performance statistics

Prepare underwriter claims reports and invoices

Support customer service inquiries and ensure timely resolution

Collaborate with internal teams and external clients to ensure smooth claims handling

What we would like you to bring

Bachelor's degree required

Property and Casualty License required

2+ years of experience in claims, logistics, or insurance

Proficiency in Microsoft Office Suite

Strong time management and organizational skills

Excellent communication and customer service abilities

Ability to handle claims processing and reporting with accuracy

Please note for internal applicants we are open to supporting individuals to obtain their Property & Casualty license as long as it is obtained within 3 months of start date

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $60,000 and $65,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment / affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8 : 00am - 5 : 00pm EST; Monday through Friday or via e-mail at : HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.