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Call Center Agent (Georgia)

Call Center Agent (Georgia)

24 Hours GroupScranton, PA, US
1 day ago
Job type
  • Full-time
Job description

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the needs of the client and find a solution to them. Answering inbound calls, converting them to leads, and later to towing jobs.

Work Condition :

  • Full Time Remote
  • Pacific Time Zone
  • Weekly Payout
  • Shift-based in a Call Center that works 24 / 7.

Requirements :

  • Computer Specifications :
  • Minimum Intel Specs :
  • Processor : Core i7 8th generation (and above)
  • Core i5 10th generation (and above)
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Minimum AMD Specs :
  • Processor : AMD Ryzen 5,7,9 (Minimum series 3600)
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Macintosh Specs :
  • Processor : Core i7 / i5 / M1 / M2
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Main Internet Speed Requirement :
  • Jitter : below 10ms
  • Latency : below 160ms
  • Upload : more than 25mbps
  • Download more than 40 mbps
  • Using internet speedtest : VoIP Speed Test | 8x8 / / Aircall's VoIP Speed Test | Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)
  • Power Backup : A reliable power backup that could sustain a minimum of 8 hours (full shift). Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)
  • Internet Backup (Secondary internet) : Jitter : below 10ms Latency : below 160ms Upload : minimum of 25mbps Download : minimum of 25mbps Power and Internet Backup is a MUST.
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    Call Center Agent • Scranton, PA, US

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