Help Desk Technician

Job Description

Job Description

System1 is looking for a Help Desk Technician to focus primarily on providing strong in person help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solutions in our Los Angeles office. This person will be the first point of contact and problem resolution resource for all internal users in relation to hardware, software, account and application issues. They will communicate regularly with internal stakeholders at System1 and will interact frequently with other S1 team members.

This position is an onsite role requiring you to work in the Headquarters located at 4235 Redwood Ave. Los Angeles, CA  90066

The Role You Will Have :

• Ensure prompt resolution of user requests, incidents and interactions
• Serve as initial point for all requests and incidents and escalate as needed
• Provide remote and / or in person assistance in hybrid work environment
• Review ticket trends and assist in finding solutions to automate or improve upon SLA commitments
• Provide assistance concerning the use of computer hardware and software, including printing, installation, repairs, e-mail and operating systems
• Provide assistance with creating and administrating accounts in SaaS infrastructure
• Perform network troubleshooting to isolate and diagnose common network problems
• Maintain communication with internal team during the problem resolution process
• Assist in keeping track of inventory and making sure all assets and licenses are accounted for
• Responsible for documenting the case notes and technical documentation for future reference
• Troubleshooting problems related to LAN and WAN

You'll love this job if you're :

What You Will Bring :

What We Have To Offer

The U.S. base salary range for this full-time position is  $70,000 - 80,000  + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in U.S. role postings reflect the base salary only, and do not include bonus, equity, or benefits.

System1’s headquarters is located in Marina del Rey, CA with an additional office in Bellevue, WA.

Employees near office locations are returning to the office.

Equal Employment Opportunity :

System1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.