IT Support - Help Desk Analyst

Job Description

We are conducting a confidential search for an experienced IT Helpdesk Analyst to provide end-user support and maintain secure technology operations in a dynamic, global environment. The ideal candidate will have hands-on experience with troubleshooting, system administration, and IT security best practices.

Key Responsibilities :

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues.

Administer and secure office infrastructure, networks, and collaboration tools.

Support daily IT operations across multiple office locations, including global entities.

Implement technology projects as directed by IT leadership to align with organizational goals.

Provide technical training and support to staff on operating systems, tools, and security practices.

Manage onboarding / offboarding, including account setup, passwords, and system access.

Maintain inventory of IT assets, equipment, and licenses.

Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices.

Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows / macOS.

Monitor and deploy system updates, patches, and security enhancements.

Ensure all systems and user activity remain compliant with organizational and regulatory requirements.

Qualifications :

2+ years of IT helpdesk or technical support experience.

Strong knowledge of hardware, software, and network troubleshooting.

DataClear Certification (or equivalent) required.

Experience with Windows and macOS environments.

Familiarity with cloud-based systems, ticketing platforms, and directory services.

Excellent communication and customer service skills.

Ability to work independently, prioritize tasks, and escalate issues as needed.

Strong organizational skills with attention to detail.

Compensation & Benefits :

Competitive salary based on experience.

Comprehensive health, dental, and vision insurance.

Retirement plan with company match.

Professional development and growth opportunities.

Requirements

Engineer