Manager, Product Support - Evacuation and Life Raft Systems (Onsite)

Date Posted : 2025-10-30

Country :

United States of America

Location :

HAZ01 : Interiors (Evac Sys)-Phoenix 3414 S 5th Street, Phoenix, AZ, 85040 USA

Position Role Type : Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements :

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance : None / Not Required

Collins Aerospace is seeking an experienced Product Support Manager to lead a team supporting our Interior Evacuation Slide products. This role combines leadership, technical expertise, and customer advocacy to ensure exceptional product support for airlines, repair stations, and end users.

This position manages a team of intermediate or experienced professionals in Product and Technical Service. In this role you will resolve escalated complex technical problems and provides oversight to technical analysis and customer training. The role also drives continuous improvement initiatives, manages high-visibility technical inquiries, and collaborates with senior leadership and cross-functional teams to optimize product reliability and customer satisfaction.

This is an onsite role in Phoenix, AZ with up to 10% travel, and is eligible for relocation.

What You Will Do

The Product Support Manager is responsible for ensuring exceptional product support of the Interior's Evacuation Slide products, which includes on aircraft evaluations, training, entry into service support; field deployments, field issues root cause and corrective actions, and general technical support questions to the end-use customer.

This position will have direct reports and provides leadership, guidance, and direction to the Product Support team.

The Product Support Manager fosters and grows end-use operator relationships in conjunction with the Collins Interiors Field Service Managers (FSM), Account Executives (AE), and the Collins Interiors Response Center (IRC).

The Product Support Manager's team is responsible for monitoring and controlling reliability performance of fielded product and providing a feedback loop into the design organization.

Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field.  Implement effective and cost conscious retrofit plans.

Serve as the primary escalation point for high-profile customer issues, providing resolution and driving leadership awareness as appropriate.

Engages in business process and development of procedures to ensure business objectives are met.

Prioritize resources to ensure cost effectiveness and coordination of activities.

Ensure Product Support Agreement compliance and work to effectively understand and resolve warranty disputes.

Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work.

Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.

Leads and advises team members with routine / more complex tasks, when required, to help them solve problems and also build capabilities.

Qualifications You Must Have

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience

Experience working in the Commercial Aerospace industry

Able to travel up to 10% domestically and internationally

Qualifications We Prefer

Technical knowledge of Evacuation and / or Liferaft systems

Experience in customer-facing technical support roles

Supplier management experience

Strong understanding of engineering changes, field issues, and their commercial impact

Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)

Skilled in MS Office (Excel, Project, Word, PowerPoint) and Teamcenter

Experience with continuous improvement methodologies (Lean, CORE, Six Sigma)

Ability to build and deliver technical presentations to diverse audiences, including executives, OEM partners, and airlines

Familiarity with aftermarket technical support manuals (CMM, AMM, VSB, SIL, etc.)

Previous experience with warranty dispute resolution and product support compliance

What We Offer

Benefits

Some of our competitive benefits package includes :

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

Relocation Assistance

And more!

Learn More & Apply Now! ?

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?

Role Type Definition

Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education / training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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Raytheon Technologies is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.