Microsoft Dynamics CRM Specialist

Overview

GovCIO is on the lookout for a talented CRM Specialist to become part of our dynamic team committed to delivering transformative features. This is a remote role aimed at engaging skilled candidates across the Continental United States (CONUS).

Responsibilities

Develop, customize, and configure Microsoft Dynamics CRM solutions designed to meet business goals and enhance customer relationship management strategies.

Collaborate closely with cross-functional teams to ensure flawless integration and functionality.

Create and code applications by adhering to both functional and technical specifications using Microsoft tools and frameworks.

Modify and customize Dynamics CRM entities, workflows, forms, views, and dashboards to match business needs.

Integrate plugins, custom workflows, Power Automate flows, and PowerApps to extend functionality.

Optimize existing software applications to enhance performance and user experience.

Assess system requirements, including input / output specifications, information flow, software and hardware dependencies, and alternative solutions.

Propose system enhancements and best practices for improved CRM performance and scalability.

Conduct data migration, cleansing, and integration with other systems such as ERP, SharePoint, and Power BI.

Work alongside business stakeholders and technical teams to translate business requirements into effective technical solutions.

Engage in code reviews and design sessions to uphold standards and specifications.

Provide end-user support and training to foster user adoption and ongoing improvement.

Document all programming processes, operations manuals, and user guides according to company standards.

Develop testing plans, execute unit and system tests to guarantee high-quality deliverables.

Maintain version control, deployment scripts, and comprehensive configuration documentation.

Support all phases of the project lifecycle from requirements gathering and development to testing, deployment, and post-implementation support.

Qualifications

Required Skills and Experience

Bachelor’s degree with 5-8 years of related experience.

Proficiency in developing and maintaining applications in Dynamics 365.

Strong analytical and investigative skills.

Self-motivated with the ability to work independently with minimal supervision.

Experience with Agile Methodology and Scrum processes.

In-depth knowledge of the software development lifecycle.

Experience working with Azure.

Familiarity with code versioning and project management tools (including Jira, Confluence, GitHub, Teams, etc.).

Proven experience in a remote working environment.

Preferred Skills and Experience

Prior experience with VA and / or other Federal Agencies.

Understanding of the VA Veteran-Focused Integration Process (VIP) project management methodology.

Experience in Power BI.

Clearance Required : Ability to obtain and maintain a Suitability / Public Trust clearance.

Company Overview

At GovCIO, we are a team of passionate professionals focused on empowering government IT. We strive to make a positive impact through innovative IT services and solutions that enhance governmental operations and citizen services.

We believe that great talent is essential for achieving our mission, and we are dedicated to fostering a diverse and inclusive environment. Are you ready to join us as a change-maker?

What You Can Expect

Virtual video interviews with the hiring manager / team.

Camera is required to be on during the interview.

A valid photo ID must be presented during each interview.

Employee Perks

At GovCIO, our employees enjoy fulfilling work and a collaborative team atmosphere. Alongside traditional health benefits, we offer :

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform, including certification preparation content

Training, Education, and Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

• Benefit eligibility is for full-time employees.

We celebrate the unique contributions of our employees that drive our success in supporting our clients, and we prioritize enhancing the employee experience at GovCIO.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

Posted Salary Range

The displayed salary range reflects what we expect for this position upon hiring, but actual base pay may vary depending on factors such as market location, job-related knowledge, skills, education, and experience.

Salary Range : USD $81,850.00 - USD $110,000.00 / Yr.

Location : US-Remote