Snyder Technologies is actively seeking an experienced IT Technician to join our IT and Managed Services team based in Bethlehem, PA.
In this role, you will work with our clients to understand and meet their IT and help desk needs. You will leverage your technical skills to solve a wide range of issues across customer accounts and work to improve our overall processes.
Responsibilities :
- MSP support for 1000+ endpoints using modern tooling, including tier 2 escalations
- Manage and execute client projects, including on-site visits when required
- Install, configure, and maintain client network infrastructure, workstations, servers, communications systems, etc.
- Support customers with Microsoft 365 and Azure projects
- Create and follow IT documentation, guidelines, standards, policies, and procedures
- Assist with development of project plans and proposals
- Use ticketing and project management tools to efficiently manage work and track time
In this role, you will encounter a variety of technologies :
- MSP Tools : NinjaRMM, Acronis, ConnectSecure, etc.
- Infrastructure : Entra / Active Directory, DHCP & DNS, LAN & WAN, and VLANs w / Tagging.
- System Administration and Support : Windows (Server 2008-2019, Windows 10), Linux Servers, and Microsoft Office suite (2013-2019 & 365).
- Security : Cyber Security, Firewalls, SSL & IPSEC VPN, MFA, and remediating Virus & Malware Attacks.
- Scripting and Automation : Powershell, scripting, and automation tools to streamline processes and tasks.
- Cloud and Virtualization : Azure, AWS, Hyper-V & VMWare, Azure WAN, and virtualization technologies.
Qualifications :
- 5+ years of experience in IT role
- Experience in customer service and / or customer facing role(s)
Snyder Technologies is a digital transformation firm based out of Bethlehem, PA with a diverse team of employees and contractors in US, India, and Pakistan.
Our product and service offerings span across IT & managed services, software development, consulting & staff augmentation.
Together, our teams work with a broad variety of clients in multiple industries tackling their toughest technology challenges.
If you’re interested in learning more about this opportunity, please contact Adam Russek
Email : [email protected]
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Snyder Technologies is actively seeking an experienced IT Technician to join our IT and Managed Services team based in Bethlehem, PA. In this role, you will work with our clients to understand and meet their IT and help desk needs. Manage and execute client projects, including on-site visits when re...
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