CRM Product Manager

Job Description :

Key Duties and Responsibilities :

• Product Ownership : Takes full responsibility for the management and functionality of the HubSpot CRM platform. This includes prioritizing and implementing updates and enhancements to ensure the CRM meets the organization's needs.
• Requirements Translation : Works closely with various stakeholders to understand new business programs and processes. They then translate these requirements into technical specifications to be implemented within HubSpot.
• Expand CRM services into other business unites : Expanding HubSpot services to support additional departments.
• Implementation : Oversees or directly handles the configuration and customization of the CRM system to align with new processes and program requirements.
• Data Analysis and Reporting Leadership : Leads the efforts in analyzing CRM data to extract insights and drive business decisions.

Develops and maintains reports and dashboards that provide valuable business intelligence to stakeholders.

• Performance Measurement : Incorporate specific performance metrics or key performance indicators (KPIs) to gauge CRM effectiveness, such as adoption rates, data accuracy, customer engagement, and return on investment (ROI).
• System Integration : Expand on responsibilities to include seamless integration with other systems in the organization's tech stack, enhancing operational efficiency and data flow.
• Continuous Enhancement : Emphasize the proactive approach to continuous improvement, staying abreast of industry trends and identifying opportunities to optimize CRM functionality.
• Project Management Proficiency : Highlight project management skills essential for prioritizing tasks, managing timelines and budgets, and overseeing the successful execution of CRM projects.
• Perform other related tasks and assignments as required.

Education & Experience :

• Bachelor’s degree in marketing, computer science or related field or equivalent experience
• 8 or more years’ experience.
• Extensive experience with CRM - HubSpot or Salesforce
• HubSpot or Salesforce certifications are a plus
• Experience with reporting tools - Tableau, Google Analytics or MS Power BI

Skills & Abilities :

• Technology skills in CRM software programs.
• Demonstrated experience developing cutting edge strategies and leading implementation through an organization.
• Social and emotional awareness to tailor interactions for individual customers.
• Strong problem-solving skills Exceptional verbal and written communication skills.
• Extensive product knowledge.
• Ability to collaborate well with other customer care team members in a consensus-oriented workplace.
• Analytical and data driven.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Must be detail oriented, with the ability to maintain details with time-sensitive projects.
• Reliable, dependable, works with a sense of urgency.
30+ days ago