Product Manager, Digital Onboarding-Payments-Vice President

Overview

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

As a Product Manager, Digital Onboarding in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Merchant Services at JPMorgan Chase empowers businesses to accept payments and manage transactions efficiently. Our Digital Onboarding initiative is central to our mission of simplifying and accelerating client activation, reducing manual processes, and enhancing satisfaction. Join us to help build scalable, secure, and client-centric onboarding journeys that set industry standards.

Job responsibilities

Develops a product strategy and product vision for Digital Onboarding that delivers value to customers

Map and optimize end-to-end client onboarding journeys

Collaborate with UX / UI, technology, and business partners to design intuitive solutions

Translate business objectives into clear, actionable product requirements

Lead cross-functional teams through product discovery, development, and launch

Engage stakeholders to gather insights and align priorities

Present product strategy, progress, and outcomes to senior leadership

Establish and track OKRs and KPIs around revenue opportunities, time-to-go-live and client satisfaction to measure onboarding success

Drive continuous improvement through experimentation and iteration

Ensure compliance, security, and scalability in all onboarding solutions

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant payments domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Lead complex, multi-phase digital transformation initiatives

Analyze data to inform decisions and measure outcomes

Communicate effectively with stakeholders at all levels

Manage competing priorities in a fast-paced environment

Solve problems creatively and proactively

Collaborate across functions to achieve shared goals

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization

Exhibit understanding of payments and client onboarding processes

Lead go-to-market and change management initiatives

Drive adoption of new technologies and processes

Deliver positive client feedback and satisfaction improvements

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