Desktop Support Specialist

Title

Healthcare Technology Support Analyst

Duration

3-6-month contract to hire

Location

Irvine, CA

Pay Rate

$30 / hr- $40 / hr W2

Required Qualifications :

• Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills.
• Ability to work flexible hours, including nights and weekends
• Working knowledge of wireless network configurations and limitations related to a clinical environment
• Strong interpersonal communication skills to effectively interface with internal and / or external customers
• Understanding of Networking Terminology such as DNS, DHCP, WINS
• Thorough understanding of Microsoft Active Directory and Group Policies
• Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner
• Ability to independently problem solve End-user Computing issues
• Prior experience supporting clinical end users in a rapidly changing environment
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
• Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU
• 4+ years desktop support experience in a networked business environment
• Extensive experience with Windows
• Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner
• General knowledge of Phone devices and support of communications applications such as Voalte
• Experience using Microsoft Office Applications

Preferred Qualifications :

Experience working with Epic EMR and its various modules

Prior experience supporting end users in the Clinical environment

Prior experience supporting Biomedical Device Integration