Guest Services Supervisor at Scramble Alexandria

Job Description

Job Description

Scramble Falls Church is hiring a guest services supervisor to join our team. We are located at 130 E Fairfax Street.

As a Guest Services Supervisor on the Scramble Indoor Play team, you must be friendly, outgoing, and lead by example to provide best-in-class play experiences to children and their families.  Great candidates will be enthusiastic, reliable, team-oriented self-starters excited to step into a fast-paced, dynamic environment that offers multiple opportunities for personal growth and advancement.  Their responsibilities include running a brilliant shift and supervising an environment for clean, safe, fun while motivating others to do the same.  This position requires a high level of motivation and strong communication skills.

Compensation includes Scramble Perks such as discounted food, play, parties, and retail. Pay is based on experience and includes participation in the Scramble tipping pool.

Duties & Responsibilities

• Coordinate day-to-day Front of House operations including reserved play arrivals and departures, café service, retail sales, and birthday party participation.
• Consistently deliver exceptional customer service, warmly greeting all guests, engaging them in an authentic and friendly manner leading to increased repeat customer base
• Implement all established Scramble policies and procedures including cleaning, health, and safety requirements.
• Maintain a safe and secure playing environment by reinforcing Scramble rules of play and standards throughout the day, ensuring safety of all guests, providing correction as needed in a kind but firm manner, mediating any minor conflicts between children, and addressing guest concerns effectively.
• Conduct guest transactions for play, parties, café, and retail purchases using Scramble point of sale and booking systems.
• Coordinate inventory purchasing, inventory management, and cost containment requirements necessary to ensure profitable operations.
• Demonstrate ability to adapt, improvise, prioritize and manage time efficiently.
• Communicate with guests (both adults and children) in a polite, positive, professional, and informed manner.
• Participate in all staff training sessions and meetings.

Qualifications

Education and / or Experience

Language Skills

Must be able to read, write, understand, and communicate in the English language.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand for long periods of time

Walk, stoop, kneel, crouch, or crawl

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in a fast-paced environment

Ability to work in a loud high-pitched environment

Ability to work in a multi-tasked environment

Scramble is busiest on weekends and Federal holidays. Successful candidates should expect to work at least one day each weekend and multiple holidays. Scramble is closed on Thanksgiving Day, Christmas Day, and New Year’s Day.

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