Solutions Engineer

Jibe VenturesSan Francisco, California, US

15 hours ago

Job type

Full-time

Job description

Solutions Engineer

Sales
San Francisco
Senior
Full-time

Description

groundcover is a fast-growing B2D company reinventing how developers monitor their cloud-native applications — and the impact they can make at scale. We give engineering teams the insights they need to troubleshoot faster and more effectively when things break. Our belief : even the most complex systems deserve a flawless, intuitive user journey.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

We're building a product for developers that redefines the look, feel, and usability of observability tools — and we’re expanding our Sales team with an Solutions engineer that breathes B2D .

What You’ll Do :

Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.

Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves

Manage the technical aspects of the entire sales cycle, including Proof of Concepts / Value

Understand and communicate customer needs to the product teams for future product enhancements.

Build solutions to fill gaps and enhance the core product

Know the Observability and log management markets well and be able to help customers choose the right solutions for them.

Be active on internal and external Slack channels

Present at conferences, meetups, podcasts, livestreams etc.

Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.

Ability to attend in-person events and meetings - and work in office

Requirements

5+ years of experience in a Solutions Engineer or Sales Engineer role – must

2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.

A ‘can do’ and ‘must win’ attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business

Strong understanding of cloud-native environments and modern infrastructure, including Docker, Kubernetes, AWS, GCP, Azure, OpenShift, and observability data sources like CloudWatch, OpenTelemetry, Fluentd / FluentBit, and Prometheus

Proven customer-facing experience – confident, articulate, and able to lead technical conversations both in-person and over Zoom

Consultative and analytical, with an ability to identify and solve complete processes and infrastructure

Willingness and enthusiasm for frequent travel

Experience as a developer - advantage

Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.

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Solution Engineer • San Francisco, California, US

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