Director of Workplace Experience (Los Angeles)

Director Of Workplace Experience

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just drive in and drive out. We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

As the Director of Workplace Experience, you will be the primary stakeholder overseeing Metropolis' corporate real estate portfolio, facilities, and related employee experience. You will be a member of the People team, working closely with other members of the Legal, and Finance teams to maximize efficiency and streamline operating costs. In this role, you will also help build a network of facilities services, provide and coordinate general office management support, project manage expansion efforts in various U.S. cities, consolidate vendors and related contracts, report on metrics, and contribute to the overall culture of the organization.

What You'll Do

Oversee all facility services for our network of Corporate and Regional offices primarily Los Angeles, New York, Chicago, Nashville, and Seattle

Assist with integration efforts to combine existing offices in shared markets (Los Angeles, New York, and Nashville)

Drive operational excellence with vendor partners, onsite support, and internal stakeholder groups such as IT and Security

Contribute to the overall employee experience by directing initiatives that align with our company values including events, employee office perks such as meals and snacks, and other employee engagement drivers

Track and analyze office utilization in order to anticipate the company's needs for growth; make data-driven recommendations to the leadership team

Own end-to-end office expansion efforts, including real estate searches and office buildouts - and related budget and construction management. Partner closely with decision-makers and key collaborators, particularly the Legal and Finance teams, to drive alignment

Implement and revise office-related policies

Manage and report on the budget for the Workplace Experience department

As needed, manage onsite staffing across the office network; make resource recommendations to drive efficiency and ensure operational excellence

Detect and fill any gaps in office management services to ensure a consistent employee experience across all major offices

What We're Looking For

7+ years of experience in workplace experience, facilities management, real estate, or a related field

Experience working for a high-growth technology company with a distributed workforce, including hourly field workers; experience in scaling facilities and services to solve for business and growth needs

Project management acumen, specifically in office construction

Strong attention to detail in approach to contract management and negotiation

Advanced proficiency in Microsoft Office; Excel fluency a must

Experience utilizing project management tools such as Asana, ProCore, and Smartsheets

A proven track record in project delivery (on time / on budget) and workplace experience strategy

Strong budget management skills

Ability to function well in a high-paced environment and own high-visibility initiatives

Comfortable with cross-functional partnership and collaboration

Discerning and professional approach toward executive-level communications

Willingness to pivot and learn as projects and priorities evolve, with a tendency to stay ahead of the curve on internal trends and industry best practices

While not required, these are a plus :

Existing network of preferred vendor and partner relationships a plus