Novi Vehicles Service Writer

MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industries.

We are leaders in the mobility industry and excel with innovative methods and best practices in support of the world’s best customers.

Our global experience and broad capabilities provide an exciting and diverse environment for the continuing growth of our team.  Responsibilities :

• Customer Interaction : Greet customers courteously and listen to their vehicle concerns.

Clearly explain the repair and maintenance process, providing estimates and timeframes for completion.  Service Recommendations :

Present recommended services and obtain customer approval before initiating work.  Service Documentation :

Maintain organized and up-to-date records.  Scheduling :

Notify them promptly of any unexpected delays or additional work needed.  Quality Control :

Ensure a high level of customer satisfaction throughout the service process.  Qualifications :